Shipping, Returns and Exchanges

Shipping

US Domestic Orders

  • Orders ship via USPS Priority Mail or USPS/UPS Ground.
  • P.O. Box addresses and APO/FPO deliveries ship via USPS Priority Mail
  • Orders are processed for shipment within 24-48 hours
  • Orders received Friday after 1 pm Pacific West Coast Time will ship Monday
  • Orders received Saturday or Sunday will be processed and shipped on Monday
  • No orders are processed or shipped on U.S. national holidays
  • Allow 3-4 days for domestic delivery USPS excluding Alaska, Hawaii, APO/FPO
  • Allow 5-8 days for domestic delivery for USPS/UPS Ground (larger orders)
  • Orders ship via USPS & UPS allowing convenient online tracking
  • We did not increase our shipping rates, however USPS Rate Increase in  January 2023 was 5.5% to 7.8%  depending on the type of service. 

Canadian Orders

  • Orders to Canada ship via USPS (United States Postal Service) or  DHL.
  • Shipping charges are calculated based on weight and address.
  • Please note: Customs Processing Fees or Sales Tax is payable by the customer prior to release of shipment by Canadian Customs. 
  • USPS First Class is available up to 4 lbs with limited tracking.
  • USPS First Class shipping takes 6-15 days.
  • DHL transit is approximately 2-3 days to Canada.
  • We cannot be responsible for shipment delays at Canadian Customs.
  • USPS Rate increase in January 2023 was 6.5% for First Class Package International.  We increased our rates to Canada by $1. 

Foreign Destinations

  • You may calculate shipping charges online when placing an order or contact us for shipping details at info@newcreationapparel.com
  • Taxes & Duties & Customs Processing fees are paid by the customer and are not part of the shipping charges. 
  •  Any questions regarding shipping outside the United States, please contact us info@newcreationapparel.com 
  • USPS Rate increase in January 2023 was 6.5% for First Class Package International.  We adjusted our international shipping rates accordingly.

Returns and Exchanges

  • We accept returns up to 30 days of receipt of purchase for an exchange or a full refund of the purchase price as long as the item meets our return policy.
  • Returns received after 30 days and up to 90 days will be charged a 15% administration/restocking fee of the purchase price.
  • No returns or exchanges after 90 days.
  • Return/Exchange items must be unworn, unwashed with the original tags and a copy of the invoice as proof of purchase.
  • Returns/Exchanges without a copy of the purchase invoice will be charged a 10% administration fee
  • The customer is responsible to securely package merchandise and pay return shipping.
  • No COD deliveries.
  • We pay for re-shipping the exchange one time per sales invoice within the USA only. 
  • Customers outside of the USA are required to pay shipping on exchanged items.
No Return authorization is required provided all of the above requirements are met.

Return Steps
  • Enclose the original or a copy of the sales receipt/invoice.
  • Please fill out the Return form on the back of the invoice or print the Return Form (PDF) from our website.
  • A Return Address label (PDF) can be printed from our website. It is only an address label not a prepaid label.
  • Securely package the return and mail to:
newCreation LLC – Customer Returns
2950 Newmarket Street
Suite 101 , #233
Bellingham , WA
98226-3872
USA