Shipping, Returns and Exchanges

Shipping

US Domestic Orders

  • Orders ship via USPS Priority, Ground Advantage or FedEx Ground
  • P.O. Box addresses and APO/FPO deliveries ship via USPS Priority Mail
  • Orders are processed for shipment within 24-48 hours
  • Orders received Friday after 1 pm Pacific West Coast Time will ship Monday
  • Orders received Saturday or Sunday will be processed and shipped on Monday
  • No orders are processed or shipped on U.S. national holidays
  • Allow 3-4 days for domestic delivery USPS excluding Alaska, Hawaii, APO/FPO
  • Allow 5-8 days for domestic delivery for USPS or FedEx (larger orders)
  • Orders ship via USPS & FedEx allowing convenient online tracking

Canadian Orders

  • Orders to Canada ship via USPS or FedEx Express.
  • Shipping charges are calculated based on weight and address.
  • Shipping charges do not include customs fees and taxes.
  • Please note: Customs Processing Fees or Sales Tax are payable by the customer prior to release of shipment by Canadian Customs. 
  • USPS shipping takes 6 -12 days to Canada 
  • FedEx transit is approximately 3-5 days to Canada.
  • We cannot be responsible for shipment delays at Canadian Customs.

Foreign Destinations

  • You may calculate shipping charges online by placing an order without completing it, or contact us at info@newcreationapparel.com
  • Taxes & Duties & Customs Processing fees are paid by the customer and are not part of the shipping charges. 
  •  Any questions regarding shipping outside the United States, please contact us info@newcreationapparel.com.

Returns and Exchanges

  • We accept returns up to 30 days of receipt of purchase for an exchange or a full refund of the purchase price as long as the item meets our return policy.
  • Returns received after 30 days and up to 90 days will be charged a 15% administration/restocking fee of the purchase price.
  • No returns or exchanges after 90 days. 
  • Return/Exchange items must be unworn, unwashed with the original tags and a copy of the invoice as proof of purchase.
  • Returns/Exchanges without a copy of the purchase invoice or garment tag will be charged a 10% administration fee
  • The customer is responsible to securely package merchandise for return.
  • The customer pays to ship the item to newCreation Returns.
  • We offer free shipping of an exchange back to the customer.  This is one time free shipping per invoice within the USA only.  
  • Customers outside of the USA are required to pay shipping both directions for an exchange. 
  • No COD deliveries.
No Return authorization is required provided all of the above requirements are met.

Return Steps
  • Enclose the original or a copy of the sales receipt/invoice.
  • Please fill out the Return form on the back of the invoice or print the Return Form (PDF) from our website.
  • A Return Address label (PDF) can be printed from our website. It is only an address label not a prepaid label.
  • Securely package the return and mail to:
newCreation LLC – Customer Returns
2950 Newmarket Street
Suite 101 , #233
Bellingham , WA
98226-3872
USA