Shipping, Returns and Exchanges
Shipping
US Domestic Orders
- Orders ship via USPS Priority, Ground Advantage or FedEx Ground
- P.O. Box addresses and APO/FPO deliveries ship via USPS Priority Mail
- Orders are processed for shipment within 24-48 hours
- Orders received Friday after 1 pm Pacific West Coast Time will ship Monday
- Orders received Saturday or Sunday will be processed and shipped on Monday
- No orders are processed or shipped on U.S. national holidays
- Allow 3-4 days for domestic delivery USPS excluding Alaska, Hawaii, APO/FPO
- Allow 5-8 days for domestic delivery for USPS or FedEx (larger orders)
- Orders ship via USPS & FedEx allowing convenient online tracking
Canadian Orders
- Orders to Canada ship via USPS or FedEx Express.
- Shipping charges are calculated based on weight and address.
- Shipping charges do not include customs fees and taxes.
- Please note: Customs Processing Fees or Sales Tax are payable by the customer prior to release of shipment by Canadian Customs.
- USPS shipping takes 6 -12 days to Canada
- FedEx transit is approximately 3-5 days to Canada.
- We cannot be responsible for shipment delays at Canadian Customs.
Foreign Destinations
- You may calculate shipping charges online by placing an order without completing it, or contact us at info@newcreationapparel.com
- Taxes & Duties & Customs Processing fees are paid by the customer and are not part of the shipping charges.
- Any questions regarding shipping outside the United States, please contact us info@newcreationapparel.com.
Returns and Exchanges
- We accept returns up to 30 days of receipt of purchase for an exchange or a full refund of the purchase price as long as the item meets our return policy.
- Returns received after 30 days and up to 90 days will be charged a 15% administration/restocking fee of the purchase price.
- No returns or exchanges after 90 days.
- Return/Exchange items must be unworn, unwashed with the original tags and a copy of the invoice as proof of purchase.
- Returns/Exchanges without a copy of the purchase invoice or garment tag will be charged a 10% administration fee
- The customer is responsible to securely package merchandise for return.
- The customer pays to ship the item to newCreation Returns.
- We offer free shipping of an exchange back to the customer. This is one time free shipping per invoice within the USA only.
- Customers outside of the USA are required to pay shipping both directions for an exchange.
- No COD deliveries.
Return Steps
- Enclose the original or a copy of the sales receipt/invoice.
- Please fill out the Return form on the back of the invoice or print the Return Form (PDF) from our website.
- A Return Address label (PDF) can be printed from our website. It is only an address label not a prepaid label.
- Securely package the return and mail to:
2950 Newmarket Street
Suite 101 , #233
Bellingham , WA
98226-3872
USA